Contact Us

We’re always pleased to answer any queries or concerns our customers have. Part of the service is ensuring that every customer is completely satisfied with their purchase/experience. If you have any issues with an order or purchase, then do not hesitate to get in touch with us.

If you have any vaping queries that arent related to an order or purchase, we are more than happy to help. We realise that the world of vaping can sometimes be unclear, so our team of vaping experts is on hand to answer any general vaping questions.

We try and make it as easy as possible for customers to contact us. Below there are various options for getting in touch, it's just a case of how you’d prefer to talk to us!

Call us

Our customer service team are available on telephone 9-5 from Monday to Friday on the below number:

Tel: 0121 272 2900

Find us on WhatsApp

Drop us an email

For general enquiries, please feel free to email us at

Customer service contact form

Let us know what you need with our easy to use contact form. We try to reply within 24-48 hours if possible. If your query does not fit our contact us form, feel free to contact us via email or telephone on the details further down.