Age Verification for Purchasing on E-liquids.com
In accordance with UK legislation, our website sells products that can only be purchased and shipped to people over the age of 18. Therefore, we must verify the age of new customers who order via e-liquids.com.
The following guide explains why it is necessary to verify your age. Further information can be found on our Terms & Conditions and Privacy Policy pages.
Table of Cotents
Why do I need to verify my age?
How do we verify your age?
What do I need to do?
What information do you need?
What should I do if I accidentally close the window before the pop-up appears?
What if I keep failing my age verification?
What happens if I delay my age verification?
Why do I need to verify my age?
We understand that sharing your personal information may be frustrating. However, the law exists to protect those under the age of 18 from smoking or vaping. The following departments enforce these rules:
Department of Health & Social Care - From 1st October, it became illegal for adults to buy tobacco products or e-cigarettes for someone under the age of 18. This is known as proxy purchasing.
Trading Standards - It is the responsibility of all retailers to ensure that age-restricted products aren’t sold to those under the minimum legal age.
How do we verify your age?
For the verification process, we use1account, which is an industry-leading and recognised third-party system. They use independent checks with the most reliable data available to verify if you are 18 or over. These checks may include your mobile phone number, credit history, electoral roll, and/or your birth registration.
The system carries out the fewest checks possible to ensure a smooth and efficient process. In the vast majority of orders, your age can be verified instantly, and your orders shipped as normal.
What do I need to do?
When you place your order successfully, you will land on your thank you page. You will need to wait for a 1account pop-up to appear, which will look something like this:
What information do you need?
To verify your age, 1account requires the following:
- Full Name
- Address
- Mobile Phone Number
- ID (Passport, Driving license)
- Proof of address: A bank statement, credit card bill, council tax bill, or utility bill
The address you enter for billing must reflect your current home address.
What should I do if I accidentally close the window before the pop-up appears?
If you still have the thank you page open just refresh the page however if you have exited completely then please reach out to our support team by emailing info@e-liquids.com, who will be able to assist you further.
Please include your order number to help our team find your order details quickly.
What if I keep failing my age verification?
Unfortunately, if you are unable to self-verify, we will not be able to accept or dispatch your order. We recommend reaching out to our customer service team at info@e-liquids.com, who can cancel and refund your order.
